I am not sure why they allow their customers to use multiple accounts at the same time because there is too much room for abuse there.
I am looking at their FAQ and the part you mentioned about alt-accounts. Yes, they do allow it, but you are forgetting the most important part of that rule. You can use alt accounts
as long as you have not created another account for nefarious purposes. https://rollbit.com/faqIf your first account got limited, and you aren't allowed to place bets above a certain threshold, creating multiple accounts to avoid this restriction can be seen as a "
nefarious purpose".If your betting limit is $1.000/day or per match, that doesn't give you the right to create 4 more accounts, so that you can wager a total of $5.000, for example. It might sound harsh, but that's the way they are going to look at it. You are abusing the limits placed on you as an individual.
And when you did that, Rollbit did this:
TERMINATION
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
https://rollbit.com/terms-and-conditionsUsing multiple accounts to undo set betting limitations can be a reason for termination because of "
Any reason whatsoever".
And when that happened, you lost your right to continue using their service ("
Your right to use the Service will cease immediately"). That can mean any actions such as depositing, wagering, withdrawing, etc.
I wish you could get your money back, but I am skeptical about it. Maybe they will agree to do it to look good in front of the community here, but I don't know.
I'm not a lawyer or anything like that. I am just interpreting what I see. I would advice you to seek professional help though to see if you have a case against them.