Hi there, it's been three days since I can't log in to my account and my withdrawal is still held by your site. every time I ask support about my issue they just give me the same answer, which is "Welcome to Slotman!
Please note, that your account is at the verification stage. If additional information is required, the security department will contact you. Please, wait." Send me a PM for detail please @SlotmanSupport 10.5k JPY is not much for you, but in the last 3 days I can use that money for some random bsc token to invest lmao.
Since the representative already comeback after 2 years inactivity, I would like to know what's the conclusion about this complaint? have you let him to withdraw or you've confiscate his money because he's break your rules? if you not reply about this case, I doubt anyone will want to try your site considering you have poor customer service. It's useless if the casino has an interesting promotion but there's no active representative, it's not safe to gamble on your casino.
I've reached out to the guy in DM, will get to the bottom of it once he gets back to me.
with regards to poor customer service - it's a bit disingenuous to make a conclusion like this based on our presence (or the lack of) on this forum. If it wasn't safe to gamble on slotman, it would no longer be operating.