Re: Question to players: what does really drive you crazy in an online casino?

what made me crazy is that when I ask support and the computer has to answer me ? this is truly BS for me because for me? they can use real time answer even if this is only saying "please wait for further answer" Wink

but lets talk about what we love to see and make us crazy? because that is something to win Very high.

Having an automated robot reply system is kinda annoying to be sincere because when you need a solution onna particular aspect with gambling that requires a prompt response then comes a bot replying you with an inaccurate and twisting kind of response that is not on point, just as you've said it, they could actually take good advantage of those beautiful time by employing customer service representative to admit to gamblers request than playing intelligent with a bot response.

This is a turn off for me and I am always conscious of this kind of system where you cannot talk to a real person only bot and do not understand what you are talking about. Some bots can be very annoying trying to understand what you are talking about repeating what you have complained about without solution. A real system support his what most gamblers want to see in a casino.

I will admit that I dislike this very much not only in casinos but in many other business too, while a bot can indeed solve the majority of the most common issues a customer may be facing, there are also many instances in which you need the help of a human, so having to go through the bot at first can be a very infuriating experience, and if you have to do this several times before you can contact a human then by the point that you can do so it is understandable that you are going to be tired already of explaining the same problem over and over again.