Hi there, it's been three days since I can't log in to my account and my withdrawal is still held by your site. every time I ask support about my issue they just give me the same answer, which is "Welcome to Slotman!
Please note, that your account is at the verification stage. If additional information is required, the security department will contact you. Please, wait." Send me a PM for detail please @SlotmanSupport 10.5k JPY is not much for you, but in the last 3 days I can use that money for some random bsc token to invest lmao.
Since the representative already comeback after 2 years inactivity, I would like to know what's the conclusion about this complaint? have you let him to withdraw or you've confiscate his money because he's break your rules? if you not reply about this case, I doubt anyone will want to try your site considering you have poor customer service. It's useless if the casino has an interesting promotion but there's no active representative, it's not safe to gamble on your casino.
Their costumer representative is active and they responded to the query of @asayoyaasa according to what he wrote so I wouldn't call that poor but the only thing that boggles us is if the case is solved or not. Usually, if the casino is guilty of scamming, their official forum accounts will get tagged but the op of this thread didn't have any red/orange trust.
Maybe they are not guilty and the reason why they didn't pay the complainant is because they have done some violations and if you check the post history of @asayoyaasa, he also experience the same thing on other casinos but he said that he will never play on newer casinos again. Well that's great and let see if the problem persists.