How do you deal with a fake review scenario? Like in this example below.
https://i.imgur.com/6Ic0HDF.png
Oh the irony of this fake comment being shown in public for more than one month, and in the same time we can't see any real negative feedback for most exchanges.https://i.imgur.com/6Ic0HDF.png
Last time BestChange said they are working on improving feedback system was months ago, and I don't see anything really changed in good direction.
Now I can see only one single negative review for all exchange, and everything else was ''resolved''
When writing a complaint about an exchange office, BestChange closes the status of the complaint and makes the status neutral for this review. Actively promote the illegal activities of exchangers. All requests for return the status of the complaint are ignored, despite the fact that in the Terms of this site there is a clause:
"Withdraw the client's claim only if the financial obligations to the client are fulfilled in full, or if the regulated exchange period has not yet passed."
In my case, the issue is still not resolved, but the status of the complaint has been removed. As a result, other users may be deceived by exchanger.
The exchanger refers to AML checks, but this does not change the status of the claim, given that for my side I have fulfilled all the requirements. The financial claim remains, but BestChange does not give me the opportunity to return the complaint. The review has only a neutral status.
Please note that all exchangers in the full list have only positive reviews.
The situation described above explains why this is so.