This thread is not so active and last activity from user is last September so maybe you need to do something to make this thread alive. Inactivity cannot attract players since most of the time people checking threads to know what's going on here. Maybe implement a contest or try to run a signature campaign since this could increase the traffic of your casino just like what other successful casino do here.
It was inactive because they have stopped replying but only if they didn't stop replying in the past, I am sure that this thread will have a lot of replies now but I am glad that they are now back. Let us hope they will not break the connection from the users on this forum. This is for their own good, if they want to gain the trust of the users because a lot of us here feel at home or feel confident playing on a casino that are active on this forum.
We know that when we experience a problem it will always be solved out easily because we can post our concerns here other than the customer support inside their website. They will consider sig campaign but they are only waiting for something like they said above, so just be patient.