Re: Official Thread: AMT

Regarding this suit.

First, we have not been served or sent any documents/legal papers, or formal notices of suit. Currently the plaintiffs legal team, but mostly Mr. Lenell has been calling around trying their hardest (again we believe mostly Craig Lenell) to get any media to publish this and credit this as legitimate, but more over the soul purpose is to notify AMT customers and ask them to get involved on their side, to accumulate the damages in question so hopefully they can win more from us. If enough people join, and the damages are enough to cover the potential winnings, we will be served.

If you'd like to join the class, please contact the legal team here: http://www.chimicles.com/

There are a few outcomes that will come of this civil lawsuit:

1. The plaintiffs win, and force the company into bankruptcy.
2. The plaintiffs loose, or the case is dismissed fairly quickly.
3. The case is tried for a long time, costing thousands in legal fees on both sides ( which the majority of the class will not contribute to ) by which time everyone's miner will already be delivered.

4. (most probable) Mr. Lenell will annoy and harass the crap out of everyone involved, overstep his welcome and eventually piss people off until they are fed up with him and quit. <- this one we know from experience.

Are we worried? Sure we are, we've given our hearts and best efforts to this business.

Are we going to drop everything, stop building/shipping miners and dedicate our time to lawyers and this case like Mr. Lenell has. No we wont, its not our style. We have a job to do, and we're going to finish it one way or another, period. We were due to be on the expo today, booth 401, we were going to demo our 2.4's, but in light of this news we felt its best to go to Toronto instead.

No one believes you anymore.

i do! :-P and i even still get rick rolled.

Well, then you sir are an idiot (no offense). What do you have to show for your 6k spent? Please enlighten me.

We shipped his rig yesterday, we're trying to find his tracking number in the moment.

This is the point I have been making. No offense to sirminesalot, but why do you care what he has to say? Or what he thinks? You already by your own admission want nothing to do with him. So hit ignore and move on and respond to the actual CUSTOMER! You have been focused on the wrong people. Do you get why people are angry at you? You are not responding to them! Is this a Kanye West - Fish Sticks joke thing? Do you not get it? RESPOND TO YOUR CUSTOMERS FIRST!!

Let me point out how big a fail your current communication method is. You got a known detractor out to your office and filmed him........and what happened.......you respond to your detractors on here.......and guess what is happening...........you DONT reply to your customers (or sporadically).........and what is happening? I mean do I have to even spell it out?

Alternatively you could have one of your pick ups videoed, photograph and get a PR win out of it (I even volunteered for that some time back). Missed opportunities

And when someone speaks badly they get pushed back or whatever retaliatory action you seem to take. You respond to the negative comments but do nothing to bolster up the customer base you SHOULD be loyal to in terms of communication. It took a lawsuit (real or not) to light the fire to get you moving on things more so. Just think about that. This is basically the truth of the matter. I (and I am sure I am not alone here) get angry seeing AMT_miners respond to sirminesalot, losia, phin, and all these other people who ARE NOT CUSTOMERS AND get more attention than your paying customers do. Think about that in light of your current predicament. Might want to refocus your efforts on replying to customers via mass email...using your blog and if you must use the forum but address customers as the priority. Good or bad customers in your eyes that should not be an issue. Should just be what is the best and accurate reply I can get customer X.

This is honest feedback here from what is the perceived behaviour. Have you improved in some of that, YES, but you still need to drop the dead weight in terms of communication. Let the paying customers know what is going on. Not the detractors, trolls and haters. If you are doing what you are supposed to be doing and communicating with us, we will have your back. Its amazing how you can turn us around if you provide us with our hardware. For the most part if we get what we paid for we will have your back. (not everyone is satisfied but that happens) I know if I get my hardware and it works as advertised even in DIY form I will post up on it.