That is not the point. I confirmed multiple times if multi-accounting was fine & it was.
On a normal site that doesn't allow multi-accounting, I will accept this and leave their platform. On Rollbit tho, it was fine to replace an old account with a new one to get better limits. Which I have repeated like 25 times now.
This is important: in what way did they confirm that multi-accounting was fine?
Was it perhaps that multi-accounting was fine... but only for the website in general?
Or did you specifically ask about sportsbetting? If a casino tells you, "don't do this," and you create a new account for that purpose, is that okay?
If you simply asked vague questions multiple times, then you'd get vague answers - which may coalesce into a specific truth you don't like.
Agreed. If a casino tells me "don't do this", I won't do it. Furthermore, that's not the core here. The core here is, that I've been playing everything by their own rules. In addition, sports betting is part of their website, so they're not canceling each other out, now do they? Please try to focus on the fact that no rules were broken and everything was fair and square - no warnings were given, nothing. Rollbit waited for me to deposit that $10k and then seize my funds without an explanation.
So they just created the multi-accounting allowance to scam people? If it's considered fair use in your eyes, then there's clearly something wrong with this industry, something wrong with you protecting them. If a player plays by the rules and follows every rule and every clause of Rollbit's T&C precisely - it is Rollbit's duty to make sure that they are honored - which they were. Banning someone without a reason and no explanation at all is just bad and careless practice - a dishonest one.
Looking at this case from all angles, I must confuse that O.P is to be blamed to some extent. Because in as much as multi-accounting was allowed, you creating a new account immediately after the previous one was limited with the same IP address was kind of fishy and you playing on Rollbits intelligence, of which no casino will ignore such an act. And if you must multi-account, why can't you be smart enough by using different devices with different and unique IP addresses? But instead, you went about using just only 1 which has equally landed you in this mess.
However, everybody has said everything that needed to be said in the previous comments, so what remains now is for Rollbit or its representative to come to tell their own side of the story, because $10,000 is a huge sum to just let go just like that.
Exactly. I agree with your statement of "no casino will ignore such an act" under
normal circumstances, where they've clearly stated that multi-accounting is prohibited. Rollbit, on the other hand, is a special case here as you can see from the thread.
Furthermore, I can't wait for their representative to post here and explain me step by step what I've done wrong that gives them the right to take away my money in an unfair manner.