A crypto casino /or a gambling site must have an official presence here on the forum.
it is a way to advertise and also a way to collect feedback from users.
Especially for platforms of a certain size I think this is an essential step. Personally, I avoid any site with no presence here on the forum...
You got the point correctly, I have always been skeptical of a casino that does not have an ANN thread here in the forum as I don't 100% trust the judgment of the online support and I may prefer personal explanations towards issues.
I may not avoid casinos without ANN threads but I have more confidence in those that maintain their presence here, well we can also consider running a signature campaign as casinos presence since some of the participants will already have an experience with the site and can answer to some queries and help solve none technical problem from comments and contributions.