Casino rules seems to be always complicated to understand,. And this complicated rules makes gambler to always have problems at the end of everything. It will be nice if casino can make their rules very simple.
There's to much condition of how gamblers can abuse the casino, that's why they give a complete explanation about their rules and not in brief explanation. Because when they only give a generic rules, usually there's a different perception and this would make the problem in grey area where the casino isn't actually correct and the gambler isn't actually wrong.
The casino rules are not very complicated to understand. If you try to read and follow them, you should not encounter any problems. And yes, the casinos give a full explanation of their rules and if you feel unclear about the rules, you can email customer service or even use live chat with one of the support teams to understand them well. Both casinos and gamblers have different understandings and since we want to gamble at that casino, we should try to understand the rules because that is their business and we want to be there and follow the rules.
It is important that if at some point we do not have a clear understanding about a rule a casino has in place that we ask for clarification, as a great deal of the time many of the complains casinos receive are about a misunderstanding between what the players interpret a rule means and the way the casino actually applies the rule, if more gamblers did this I think a great deal of the complains against the casinos will disappear almost instantaneously.