you've had numerous accounts limited & banned.
If that's the case, why didn't you update the Terms that state alt-accounts are allowed? That would have prevented a "he said she said" situation.
Each time, sufficient warnings were given to ensure you understood that future accounts would be actioned and we'd seek to recoup loses from such abuse.
How do you know the accounts belong to the same user?
you opened multiple accounts with the sole purpose of abusing our sportsbook, something you were warned previously for.
How do you define "abuse" in this case? Is it "winning consistently"? If that's the case, shouldn't you adjust the odds instead of blocking the user?
It's worth noting for the other participants of this thread, this is most definitely not an action we profit from.
I don't think that's relevant, unless you can prove there's abuse going on. Like match-fixing, not just winning.
It's more recouping losses, as we've already lost a significant amount
You're a casino, you're in the business of taking people's life savings. Playing the victim card doesn't seem right.
This is simply not true, you have not warned me a single time nor have you ever banned one of my accounts before.
If that's the case, you should leave negative feedback, and create a Flag to seek community support.
OR ur confusing other accounts with mine.
And that's the problem with allowing multiple accounts and setting arbitrary rules for some of them.
The biggest reason is that it's become a fairly regular thing for players to use multiple accounts to get around sportsbook limits after being caught, paid, and warned multiple times, and then come here and play dumb while telling only part of the story in a scam accusation thread hoping to manipulate the community into pressuring the book to pay them.
I've seen it, but still it doesn't feel right to limit some players because they won. That basically means the casino's system is flawed, but since they still make a profit from other users, they don't want to take it down.
Many cases can also mean the casinos make many victims, instead of many people trying to "abuse" the casino.