@GOliver_2022:
We are very sorry that you got into this situation. We understand that you did not notice the warning about an AML-check when creating your order and were unaware of the status of the funds in your transaction and of the procedures related to the international FATF, AML, KYC standards.
Anyhow, ignorance of the law is no excuse. Same as ignorance of anti-money laundering procedures used all over the world does not free the holder of funds from punishment if these funds have been identified in any wallets, transactions or services that are subject to a check, freezing or any relevant procedures.
Please note that your AML-check result is 100% gambling (screenshots
https://prnt.sc/5ErY7mCLvghG,
https://prnt.sc/tAlAoM40412e). It has a High risk or is connected with illegitimate sources. Your funds were blocked by the сryptocurrency exchange according to the international FATF, AML, KYC standards.
Your review on our website
https://www.bestchange.com was transferred to neutral status, because dirty coins were transferred from your side and there is no exchangers fault. You are still able to leave comments in review.
You noted in review that you have already provided requested information to the exchanger. After sending the requested data to the exchanger you should wait for the AML-check to finish. Unlocking terms may be different and it doesnt depend on the exchanger. The exchanger has no access to your funds. Currently, the exchanger is doing its best to return your funds as soon as possible. As soon as your funds are unblocked, the exchanger will contact both you and BestChange.
To avoid such situations we highly recommend to make self AML checking before an exchange using existing AML-check services.
@BestChange have one question for you.
I made a small research comparing your two websites, main one with .com domain, and alternative option with .ru domain.
After testing multiple payment options I noticed huge difference in number of offers and in reviews each exchanges have, and I don't understand why are you doing this?
There are much more options and better offers in Russian version of website, only difference is that everything is written in Russian language.
Maybe it's best for people to use both version of website if they want to find best rates and offers.
As you correctly noticed, Russian-language services are represented on the .ru version, and English-language ones on the .com version. This separation was made due to the difficulty of understanding a foreign language by the large majority of our website visitors. It must be noted that what is meant is not only the translation of the interface with which more or less a browsers in-built translator can cope, what is meant is firstly the language of support. If a service cannot provide qualified help in the required langue, such service is hidden from the corresponding version of the website. This is done mainly for the comfort of the very users.