Most Recent Update:
1. We urgently delisted all BGAMING games with feature-buy feature but we have recovered some of them.
2. We are still waiting for our game provider to check the bet logs.
3. We are working diligently between the parties involved.
Please also note that the acc is brand new and has no history with our casino, we had several incidents with players who exploited game bugs before, which even caused a bigger game provider to recall one of their games. So we are trying to be more cautious.
It's good that you're addressing the situation, OP is updating this thread almost daily, but the real argument will start when the game provider sends the report, the report is the one will show which side is right and if OP deserves the money or Owlgame is right that the account has suspicious activity, I hope the game provider is also monitoring this thread and take action by sending the report as soon as possible.