Most Recent Update:
1. We urgently delisted all BGAMING games with feature-buy feature but we have recovered some of them.
2. We are still waiting for our game provider to check the bet logs.
3. We are working diligently between the parties involved.
Please also note that the acc is brand new and has no history with our casino, we had several incidents with players who exploited game bugs before, which even caused a bigger game provider to recall one of their games. So we are trying to be more cautious.
Can you expedite the verification or at least give a timeframe? If he won fair and square, it's quite unfair to keep him hanging for so long with uncertainty. If I may be honest, I actually failed to see how such issue can not be cleared in matter of hours, if not minutes, and you've been at it for four days.
You're checking if he won fairly from his bet log, right? Is it quite a complicated process for the game provider to pull one user's bet log? Correct me if I'm wrong, but isn't it just a matter of some clicks to pull such data? And from that point, once you have --and show us-- the bet log, all we need to do was crosscheck the log with the one OP provided on the opening post --although, I have to say that OP's upload was too pixelated for me to see anything worth viewing.