Most Recent Update:
1. We urgently delisted all BGAMING games with feature-buy feature but we have recovered some of them.
2. We are still waiting for our game provider to check the bet logs.
3. We are working diligently between the parties involved.
Please also note that the acc is brand new and has no history with our casino, we had several incidents with players who exploited game bugs before, which even caused a bigger game provider to recall one of their games. So we are trying to be more cautious.
Since you are working on this issue seriously, I hope you will get all the reports very soon and be able to give an update. OP is hoping to get a large amount of funds so he is getting impatient and updating this thread everyday. So if you give him an approximate definite time he will not be so impatient.
Because if you spend unlimited time on investigation, then the proper result of this unresolved complaint will not come out quickly. So I think there should be a fixed time limit, so OP can be patient.