I think OP provably a new user. He should have known about the platform before creating his account. Also, when the account is created, different conditions are shown. OP should follow the rules but he didn't care about any of that. He has created multi account which is considered the violation of rules as principle of stake. As far i know there is no way to get his money but OP can talk with them. A gambler should never create multiple accounts or conduct gambling activities without knowing the rules.