I have been waiting for my payout for almost a week, I have already verified the account in the meantime and now I do not receive any response.
Still nothing has happened, 2-3 days ago they said they would take care of it before the weekend, now this morning I received the following mail: "Retrieving the status report for you now. Kind Regards, DuckDice Support" and since then I haven't received any answer. I strongly warn against playing on Duckdice, I still have not received my 1.1 BTC, they are looking for reasons not to pay me.
I can't speak to your individual case as during sensitive cases only certain members of the team are directly involved, but i can say with confidence that DuckDice pays out on a daily basis for greater withdraws than 1.1 BTC often instantly or in cases where a review is required within a day or two and it is not in its interest to 'look for reasons not to pay for exact reasons like you posting this. In some special circumstances, the review process can drag on, especially during weekends.
I will however raise our need to better communicate and will endeavor to try to solve this as soon as is actually possible
Bobstone
DuckDice Live Support