@cryptostuneris, are you required to play on other games before you can withdraw or you just became impatient on waiting. Im already starting to believe that your profit is legit since they allow you to play it again on other games that has low max bet so that you will lose due to house edge.
@owlgames, Please provide the full transparent report on his game log before you will close his case since we need to know if he really cheat or not because you should take some liability in case his game is really clear from cheat since he loss his money due to messing around on his account.