The bookmaker froze my bets for almost a month, which won...

Bets incorrectly cancelled

Hello guys,

I was wondering if any of the forum moderators were in a position to have this re-examined for me.

I placed three bets on the tennis match between Luca Nardi and Alexey Vatutin in Forli Challenger. Two I placed last night (European time), and one this morning. Nardi won the match and covered the plus handicap, so all these bets should have been settled as winners.

Instead, on inspecting after the match, they were mysteriously cancelled. I contacted the support team, as initially I just suspected it was a simple error, and I was informed that the bets were cancelled due to 'there being an error with the odds'.

I could perfectly understand this if they had displayed the odds the wrong way around or were miles away from consensus market lines, but this was absolutely not the case. In fact, at the time of my first bet (match odds at 2.23 decimal), bet365 were offering 2.50, and Pinnacle too were offering ~2.30. You can verify these facts on oddsportal.

The second match odds bet is the same story, I bet at 1.84, and again, this was a market consensus price at the time of striking.

There was strong line movement in favour of Nardi, but the whole market was offering 2.20+ last night and indeed many books even closed above 1.84 so to claim either of these bets, or the handicap, was down to an error with the odds is just nonsense. Indeed, if every time one gets good line movement the bets are cancelled due to an 'error', what is the point of betting at all? One cannot win!

As far as I can see it, they were beaten fair and square, and are now cheating me of my winnings!

I am happy to provide any more information for anyone who can help in this case.

I have a screenshot of the bets in question, though I am not allowed to include links in this post.

Thank you.

Tom

Date of experience: December 08, 2021

Cancel your winning bets, but not your losing ones...

I would strongly advise against using this website. I've been betting on and off with them and had no problems but recently they have been cancelling alot of my bets. The message im given is the same as someone else who has left a review - because "the odds are wrong". If they're wrong, then why on earth are you letting me bet on them?

It's also interesting that the bets are only really cancelled once the match has finished. If it wins, they will cancel the bet. If it loses, they won't cancel and they'll say that your bet lost.

I've not had a single bet that has lost cancelled. It's a shame there's no regulatory body to complain to as it's simply criminal what they are doing.

Date of experience: July 23, 2022

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