For Jolly, please note this is a man who claimed this is his first bitcointalk account and also is very suspicious on many behaviours.
He sent the BGAMING chats to us in multiple ways, now claiming it's from someone else.
How do we know it's not himself faking the conversation on telegram as well? Since the skype chat was faked, which is confirmed.
We offered to process his 8k profit just trying to settle issue faster, but we'd love to hear about how should deal with case correctly too.
We unlocked his accounts per suggestion in the thread saying he should not have his account banned.
And we refuned his initial deposit while waiting for check. But now it seems this caused more problems for us.
Thank you for addressing me directly. I have noted what you said in this and in previous posts and can only request you show refrain from inflammatory comments and assumptions. You do not need to post here replying to the OP when he posts, all you have to consider is doing is showing restraint and just wait for BGaming to update you.
I would also re-iterate you should not consider using any unproven or proven facts related to the OP when it comes to his conduct on Telegram or this forum or his playing on other casinos because that is misdirecting people. In simple terms, the OP made an allegation against Owl Games and the matter is now being investigated by BGaming. We are all waiting for the outcome.
All these concludes me that you do not have enough bankroll to protect your business. Playing in your casino for high rollers are risky. Thus I will leave you a negative feedback. The feedback will be reconsidered only when you will show following and the results are satisfactory:
1. Current Bankroll with blockchain evidence
2. Show data of you claiming OP's winning rate was 97%
I would not recommend this. I strongly disagree with your #1 condition as no casino is going to share this with you or anyone else. If you decide to continue with this action, you need to tag every casino as to not be biased and be ready for the consequences it might bring from all casinos and their supporters. I would love for this info to be public as well, but I just don't see all casinos agreeing.
Trying to force a casino to reveal their crypto balance in order to show they are solvent in a scenario such as this is wishful thinking and inappropriate. Furthermore, leaving negative trust in a situation such as this (in particular before BGaming have not even released their findings) is . The best course of action is for both parties to refrain from inflaming and simply wait for BGaming to announce their findings.
Cursing does not help anything. We tried to be polite.
He seems that he can't be patient and sent us messages/ posts/ threats via every channel every day, so we offered an solution to settle sooner.
Now everybody said we should not do that.
No matter what his responses or actions might be, it is your responsibility to act professionally no matter what. Yes he might push buttons and piss you off, but in the eyes of the public
ALWAYS BE PROFESSIONAL .
I did say before that Owl Games have lost the PR battle in this accusation regardless of whatever BGaming conclude.