The accusations are not really a "scam" one, its disagreement over a situation between stake and a user. The other thing that the user claims that they used is seen as a potential multi accounting by stake, and it is not a multi accounting according to the user, thats the disagreement.
However, there is no "scamming" going on, which means it should be handled here, not at scam accusation, what the scam accusation was for? It was for people who scammed you, like took your money and not give you anything back, this is not the case here, it's breach of rules according to stake and not a breach of rules according to user, so its a regular casino complaint.