I had 700$ in eth ltc pending withdrawals since months. II had to verify my account so i can withdraw. Before verifying i went to support chat TWO TIMES asking for the cancelation of those withdrawals as i dont have access to those wallets i used months ago. Yesterday i verify my account and guess what happen. No one of the TWO AGENTS i talked with give a shit about what i told them. Withdrawals were still made to the address i gave months ago. Now what? 700$ lost cause two stupid guys cant do their job???
https://ibb.co/VDBD3Pbhttps://ibb.co/LnKzrrthttps://ibb.co/g4LfH4Lhttps://ibb.co/f1TVN3mSorry to hear that, but the only thing I can see in all the screenshots you have posted is that all withdrawals will not be processed/cancelled until you completed KYC. I would contact their support again to try to solve this issue and maybe the OP of this topic can also help with your case.