I had 700$ in eth ltc pending withdrawals since months. II had to verify my account so i can withdraw. Before verifying i went to support chat TWO TIMES asking for the cancelation of those withdrawals as i dont have access to those wallets i used months ago. Yesterday i verify my account and guess what happen. No one of the TWO AGENTS i talked with give a shit about what i told them. Withdrawals were still made to the address i gave months ago. Now what? 700$ lost cause two stupid guys cant do their job???
https://ibb.co/VDBD3Pbhttps://ibb.co/LnKzrrthttps://ibb.co/g4LfH4Lhttps://ibb.co/f1TVN3mThis is sucks tbh since agent should be recording every conversation so that they can forward this to the next support. Im just wondering why you didnt remind them again right after you submit a KYC verification and wait for them to confirm that they acknowledge your request of cancellation.
Base on what I see on screenshot. They clearly stated that they cant do anything on your transaction unless your account will be verified. You should make it clear to them that the receiving address is not active anymore in repetition to supports since they always change staff who will handle there live support in daily basis.
I verified my account the same day i sent them last message. And they sent the withdrawals to the address i told them not to do. Didnt i explain correctly ?