I have the same issue as cryptostuneris.

I was playing the dice game and won about $40,000. I couldn’t believe it and I was elated as I’ve never won that type of money before. I was so happy as that much money is life changing for me. I was able to make one withdrawal of $10,000 (their daily max) before i got suspended for “suspicious activities” and now I’m unable to log in.

I reached out to support and they flagged my account so I needed to kyc. It has been over 2 weeks since I submit my kyc and still no luck.

I have been contacting support via intercom and they read my messages but haven’t responded since they told me that they are waiting for the game provider to review my bets.

I don’t have anything against owl.games for doing their due diligence to ensure nobody is abusing their system but i would really like to get this resolved because I could really use the winnings for an important unexpected emergency and I am hopeful owl.games will see this so I can finally be able to withdraw money that I legitimately won.