I have the same issue as cryptostuneris.
I was playing the dice game and won about $40,000. I couldnt believe it and I was elated as Ive never won that type of money before. I was so happy as that much money is life changing for me. I was able to make one withdrawal of $10,000 (their daily max) before i got suspended for suspicious activities and now Im unable to log in.
I reached out to support and they flagged my account so I needed to kyc. It has been over 2 weeks since I submit my kyc and still no luck.
I have been contacting support via intercom and they read my messages but havent responded since they told me that they are waiting for the game provider to review my bets.
I dont have anything against owl.games for doing their due diligence to ensure nobody is abusing their system but i would really like to get this resolved because I could really use the winnings for an important unexpected emergency and I am hopeful owl.games will see this so I can finally be able to withdraw money that I legitimately won.
Please provide proof e.g screenshot of your conversation with the support so that we can validate here if you really have an active case or just trying to ride the recent drama just attack the Owl reputation. You are experiencing this same problem for over 2 weeks and you just came up right after the recent drama solved? Its odd af to be honest.
Its odd too that multiple of new user on Owl experiencing tremendous luck and Owl is doing same pattern on handling this case. Im starting to think that theres something wrong on Owl already. Its either that there security has a lot security failure or they just dont have intention paying big on new user that display a peculiar luck playing on the casino.
@owlgame can you clarify whats really happening?Is the account related to the previous case? Im holding a significant amount of Owl token in case somehow will wonder why Im always concerned on issue like this here.
I just discovered this thread because I have been waiting patiently for the KYC to be approved. I am Lebanese/American and have dual citizenship and I provided them with my Lebanese Identification card since I live there 7 months out of the year. I figured it was taking them a while to verify given Lebanon being such a small country and I assume not that many Lebanese people submit documentation.
The fact that I saw this thread gave me hope that there was a chance Id be able to resolve this whole debacle but apparently Im being accused of submitting fake legitimate documents. I look forward to proving owl.games wrong so people can see what they are doing to people who deserve their winnings. Funny they happily keep the money when people lose with no questions asked but when you win suddenly theres a problem. Its shady and they need to be exposed for it.
I am on my mobile phone because I do not own a computer so Im trying to figure out how to upload screenshots.
If you want to post your doc here it's your choice. We can't do it even we suspect it's fake or at least invalid.
Please also explain the multiple locations' VPN you have used and the several accounts you held with us.
Hint: Several of them has multiple bet histories and please note to be able to talk to owl.games support via our website, you do
not need to own an account or to be logged in to do that.
ANOTHER HINT:
Our KYC system will track every doc you have submitted, and before that so-called illegible Lebanese doc was submitted, did you submit doc from another country but withdrawn it? Or you hold triple nationality now?
Nobody would publish their own ID in public. You are doing this because it's not yours.
You are free to open a scam thread or contact a lawer for your case.
And when you find out that its actually me and the documents I submitted are actually real, what will you do then? I told you Ill doxx myself because as of right now youre accusing me of fraud and I will happily go to court to prove my identity. I can even speak Arabic to anyone and show you a photo album of me in Lebanon. I dont know what youre talking about when you say third country but none of my documents are fake they are my real ids.