Cloudbet has been around in the gambling industry for a very long time. I don't believe they are scamming people, it is a legit site with probably a lot of customers. They also have significant limits on their site, which is also important. And I think they also have a big budget, so they will pay out all the players who have won money on this site.
I also thing that they do not scam the people.
The problem is that people do not read terms of use before the register and they do not know the rules.
They do not know that they are violating the rules and believe that they were banned unfairly. And support does not always respond on time. That's why people are starting to worry.
I think people shouldn't think that way, here in this forum there are old casinos with a good reputation and if you google them you will see that you will not find negative comments and complaints that show that these casinos are scamming their customers, but there are cases where the complaints that are on the internet appear to be credible, in the case of cloudbet until the casino comes to deny these complaints, we have to take all this as suspect and not trust this casino 100%, that is common sense, do not worry it's about blaming the casino, it's about being cautious
It shows how it is important to pay attention to the support service and work with customers. Cloudbet has a lot of users and usually people write only negative requests when they have some problems. If everything is OK people do not write reviews.
this is not an excuse for not answering customer complaints, there are many casinos in this forum that have many customers in relation to them and that same casinos that have more customers than they can respond to all customers, so we cannot minimize this problem, as people have to be careful with this casino until they show up and explain everything about these complaints, at least that's my opinion, I'm not accusing them of anything, I'm just saying people be careful with this casino until they come and say what is happening to have so many complaints