I have to say that I have some issues with your story. You claim that it is your Stake account, right?

From the screenshots you attached and the email address you used on Stake, it's evident that your name is "Tino Č.", which is a male name. However, in your documents for KYC verification, the name you used is "Martina O.", which is a female name, and the person in the photo on your document appears to be a female.

So, you either use someone else's email address to sign up and communicate with Stake casino or you use someone else's documents in the KYC process. Which is it?