Ok, thank you for reaching out to them for me. One more quick question for you. Are you guys able to submit my documents to shuftipro or whoever you want to send them to or somehow perform your own KYC on my account here on Bitcointalk.com ?? You know, just to show that my documents are legitimate and pass KYC?
No. This is not how things work on this forum and it's not the right thing to do.
If anyone contacts you pretending he can help you and asks you to send him your documents, just ignore him, he is a scammer.
For now, you have nothing to prove. It's the casino's turn to explain why they didn't approve your KYC.
Let's just wait for their response.