I don't know which document he is talking about, I wasn't asked for any document. I verified my account up to level 3 when I opened it. When the trouble began, even if I wasn't asked for any document, I tried to send them the income statement (to bring my account to level 4) but got no answer from them.
To be precise, I can log into my account and talk to live chat but live chat only directs me to mail support, which doesn't answer me.
I tried to bring my case to Casinoguru but so far nothing happened. I'll bring it to Askgamblers too. Thanks for the suggestion and for your interest, this whole story it's bringing me down and it's quite refreshing to find someone that doesn't ignore/dismiss/accusesofbeingascammer you.
When you say so far nothing happened on Casinoguru, you mean no representative from Stake has replied there either? It will be very interesting to see how your case is handle on Askgamblers, because I don't understand why nobody from Stake bothers to reply here despite your topic and your posts on their thread, this is not professional at all for a casino hiring dozens of people to advertise them here, I don't understand their point in doing that if they don't give a good picture of themselves at the end.
First of all, that's a totally different case (maybe it's yours), so it has got nothing to do with this one. Each case is different and should be looked at separately. And the second thing is, Stake posted in that thread that all the evidence has been sent to AskGamblers on 23 November. After that, there are no more posts by AskGamblers either confirming or denying that the evidence was provided.
The case is rather similar since it's also a multi-account accusation and maybe you haven't seen the last post from AskGamblers but it is concerning
Dear all,
Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Stake Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player. [...]
Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.