My post is already answered everyone:
https://bitcointalk.org/index.php?topic=2072589.msg61339403#msg61339403
In here, we never read a story from only one side. We're reading from 2 side story, and yeah most of people who are complaining while there has some problem. It's always use "Scam" word while the reality the problem is from user side (Never read T&C).
Happening all-the time. So we never really suprise.
We are never really surprised as there are scam accusations against big casinos daily and most of the times, the player made a mistake by violating some terms. However, each case is different and needs to be handled. To be honest, I don't want to be in costumer support as you will have way too many complaints and unfriendly people every single day.