While everything that Chips.gg said here probably, on it's face, sounds legit and above board, I assure that it is not. It's all smoke and mirrors. They begin stating that all of their actions that they've taken have been to comply with AML laws and license requirements, yadda , yadda, yadda.. These people even start off the defence of their actions with an outright lie. One that can be proven as being a lie. In my original post, I spoke about how they said to me, "We know who you are Adam." I even provided a capture of them saying this.  Lets do this, for the sake of argument, and for that alone,  if in-fact I were this Adam character and they, quote, " knew who I was", as they said they did,  that would mean that they knew that I wasn't supposed to be playing there. My computer has been set to that same time standard for 4 years now. And I've also been tipping and receiving tips since my first few days playign there. So they have known all of this information for a couple years now. But they want to let u play and take your money. Which is exactly what they did. I never really won before now. A few tiny withdrawals is all. So for 2 years of having that information, and even paying me 1.0 BTC the day before, you're saying that all those deposits, withdrawals, that for some reason they didnt fall under AML laws and regulations?  Im a little confused by this. It didnt matter then,  and then I finally hit some major money and then all of the sudden the AML laws start mattering to you?  I just wanted to point that out because the level of BS in your statment is almost comical.  Let me be clear, my name is not Adam and I do not live in a jurisiction where online gambling is illegal.  I also stated in my original statment that I had error messages and problems submitting my documents. When I went to support to report this they didnt ask a single question about it. They didnt try to verify that my documents were successfully sent to the 3rd party who handldes their KYC applications. And they didnt do that because they NEVER had any intention of paying me the money I had righfully won. When they informed me in the chat that I had "failed my KYC" i pleaded with them to allow me to send them a selfie or to do whatever they needed me to do in order to prove that i was who I was claiming to be. They didnt even acknowledge my offers. They just kept going on through their little spill of how they were going to disable my account and steal my money. Because thats exactly what they did. They may not have acknowledged it but I went ahead and sent it anyway and they still didn't acknowledge. I wrote my legal name, then put aka. adam b/c i was known by that nickname on twitch, i held my ID , put the date , name of site and even how much i wanted to withdrawal. They sent no response and completely ignored it. I wouldnt have had the time to coordinate with someone all the way on the other side of the world in a diff time zone, as you said, in order to do that right then and there. When they said in their statment here "we do not take the decision to close an account lightly"  thats right you dont. B/c you are usign any and every possible reason to close my account, no matter how small, irrelevant or flat out wrong it truly is. When they say "to protect the security and privacy of the player and the casino we cannot provide details of how our checks are internally carried out. However, we can say that we were provided with documentation that did not match or pass our verification." Now this is where things really begin to not make sense. Do you or do you not conduct your KYC verifications through a 3rd party site? Are you saying that you have 2'nd KYC processess that a player has to pass? Do you send their documents off and then conduct your own process in which you then conclude that you have all this"evidense" to overturn a successfull KYC verification confirmed through your 3rd party site? And if so, how is that even legal? You wont disclose what information or how you got it.

So basically all you have to do is say that you do have it and then hide under "protecting blah blah"..There's another term for the proceess that you described in your  "explanation" . It's called having a license to steal. You would also be the FIRST and ONLY site that i have ever heard of in my entire life that operates that way, its not even legal under your precious AML laws that you love so much all of a sudden. This "information" that they are saying they're using to justify their decision, a decision illegal for them to make, is my Twitch name. I know someone with the Twitch name SnugglePuff. Does thta mean that SnugglePuff would fail your KYC since their documents most certainly wont be for someone named SnugglePuff?!? I highly doubt  it. Furthermore, you guys told me that you never even see or handle the documents and that once submitted they are protected with high level encryption. So then please tell me  , as you explained in your statment here describing your process, how were you able to come to this conclusion? Quote "we declined them because they do not match the information we cross-check KYC documents with when verifying a user".  I would love to know how that works.  If my documents are supposedly never handled by you and are proctected by high level encryption, then how the hell are you using my documents to cross-check against anything?!?  And furthermore, if you do normally send them off in an encrypted file to have KYC of a player verified, why on earth would you conduct your own investigation.   That makes no sense whatsoever. Not to mention being able to conduct business in such a way would allow you to deny anyone you want to for any reason you want, regardless of whether or not the 3rd party site passes the KYC application. You also told me in support chat that whatever verdict is given back , pass or fail, that is the verdict, plain and simple. This is what you told me in chat support. Although, turns out that was a lie as well.  You made no reference or said a word about this 2nd "in-house" kyc process that I would also have to pass along with the one you send off to be done.  You never mention any of that.  All you have done in your post here is lie.  When it comes to the computer and the time standard. I work for company in the US. For the purpose of my job, i was asked to set my computer to that time standard. Its been that way for approximatley 4 years.  That doesn't prove anything. I can right now at this moment put my computer into any time standard that i feel like.  This fact does not prove anything other than my computer was set to Eastern Standard time. Which last I checked it isnt a requirement for someones device's time standard to be set to any specific one.  These are the most ridiculous justifications I have ever heard in my life. I sure hope that for everyone else reading this that it is as clear to you as the truth b/c thats exaclty what it is. These people are criminals and predators and the last thing they should be allowed to have is a license enabling them to unleash their insatiable appetite of greed for money on the unsuspecting public.