Wired replies may be the bot is malfunctioning and you can contact them directly with their admin here in the forum as they seem to be more active here lately, if the support doesn't work properly you can also try contacting them via emails and make sure to include all the necessary information to support your claims.

Let's see if you get a good chance of getting your withdrawal, if you have violated any of the rules that lead to account closer your deposit should be refunded back to you.