You can wait a few days more and of course check your email address if any suspicious activity was happened in your account.
How did you reach out to them? I've never used their help center, but it should show when you submit a ticket, if it's not there, check your email inbox.
They have a contact us page. You can write them your problem along with your email address associated with the account. I contacted their support a few years ago and I was able to get in touch after almost 48+ hours if I can remember correctly. I had exchanged 2/3 messages within 4/5 days lol. And luckily, my problem was solved.