If the OP wants to earn trust and credibility, they need also to listen from the users' suggestions.
Improve their ANN and try to answer the queries as much as possible.
As they have just opened their casino, they need to convince people that their site is not a scam.
But for those who are in doubt, better not play or deposit on this site up until they are slowly establishing themselves on this industry.
Their interface is similar to most casinos that were abandoned and ended up as a scam, this is why some people are thinking that this site is indeed a scam.
And he can do that if he does the right thing and says the right thing, what I mean is do the right thing is always to go online here daily and address all issues properly as they come, get a copper account, and hire a designer and say the right thing and that is, to be honest, and address all questions in an honest and straightforward manner not a generic answer, we want human support and not a bot.
But so far the representative of the casino here fails to our expectations, I don't expect anything great from this casino, and play at your own risk on this casino.