They attending to the disccusion on casinoguru and currently they submitted a new evidence, dated two days ago, so... Around 2nd of Dec? The casinoguru's representative is currently investigating the new evidences. Maybe they choose to discuss them there and only return here once everything is cleared --regardless if the outcome is they're wrongfully accuse OP or the other way round-- so, all we can do here is wait and followed the updates through casinoguru.
Unfortunately this is not the first case they leave without answer, if you look for topics here and in the gambling section you will find several other cases that had been left without answer since several months while no complaint were opened on review platforms. Here, if they only want to comment the case on Casino Guru they could just tell it, I think.
You're right they seem to have submitted a new evidence there, but because the first one hasn't been conclusive obviously. For the hold-11xrp-deposit case on Askgamblers, their evidences have been rejected 2 times in a row. So I don't think they can avoid to justify their decisions and their policy anymore.
Dear all,
I write in hope of finding help.
[...]
I first opened my Stake account last August using a referral from one of Stake's affiliates. [...]
Reading from the first post to the last, this idea kept bugging my mind: how possible is it that the whole mess is because of the referrer code you use? Do you know the referrer in person or were you just being generous and randomly pick a referral code someone put on the internet and let them earn passively? What I'm trying to say --or to find a different perspective-- is if Stake think they're not wrong about you abusing multi-acc, and you insist you only have one account, add that to this statement:
[...]
I asked
accounts@stake.com for information and they replied that: "Due to a repeated breach of Stakes Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created
that are linked back to this account, or any other account, will receive the same restrictions." [...]
They traced accounts --as how other platforms understandably also do-- I think it is still in the realm of possibility that someone that also use the referral code of the one you use, or maybe the original referrer themselves, had multiaccount and your account "simply" dragged along the mud because Stake group them all into one massive self-referral.
[/quote]If it's enough for them to lock customer funds, it's very concerning, they should stop their referral program to avoid risking customers funds.