Of course, we do not trust unfounded accusations of anyone, but we also cannot ignore incoming information. As we said earlier, each incident is considered individually and a full investigation is conducted. All evidence is carefully considered. We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us.

In order to continue the exchange or return the money, we must make sure that the funds were received honestly, as well as get all the information about the source of the funds received. If the client for some reason cannot provide us with information about the source of the funds received by you, then he can contact the law enforcement authorities of his country to initiate a criminal case, this will greatly simplify the process of dealing with the incident.

We do not request KYC, as we value the confidentiality of our customers, but only information about the source of the funds received. It is easy to prove the honesty of receiving funds by providing the requested data. If the user has nothing to do with the crime and did not know that the funds he received were criminal, then we have no reason to withhold these funds.