If there's no proof then it's hard to believe on this statement.
I don't think any proof is needed if a casino can provide good service and not cause problems for its members. It definitely won't get complaints from its members. The casino won't get a bad rating on rating sites either. But if we've read the casino reviews and see that many people are having problems, we should avoid using the casino. There are still many casinos we can use to play gambling, and other people have recommended these.