For OP,
Poika5, can you provide the email you mentioned on your opening post as oart of your evidence in screenshot instead of just quoted text? It'll be more reliable that way.
For
Coinbox1, I don't think I understand the situation correctly, so please enlighten us. First, was OP's account banned because of the reason he mentioned on the quoted email --the unfair advantage-- or because they're yet to fulfill the KYC TnC?
Second, I'll assume for now that the quoted text from OP is legit and originated from your email to them, as below,
[...]
* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport/esport
[...]
Were you saying that an educated guess in your sportsbetting is not allowed? Suppose I'm a retired professional soccer player who spent his time compiling data and player's statistics, then analyze them and guessed the strategy their coach will utilize based on my prior experience as a professional player, and I won. This is illegal?