Hi holydarkness,


Please kindly understand that as per our Terms & Conditions, we are under no obligation to provide excessive details to a user who's been banned for his or her violation of the T&C. As far as we know, no such law exists in Curacao, or any other countries.

In fact, when an account got banned, providing the clauses being triggered, which is what we do, is the already much better than what a lot of other casinos do. Lots of other casinos would simply tell the player there is a T&C violation and that's it. This should be no news to you if you are a player yourself.

This is the industry's standard practice because of 2 reasons:
1. a detailed explanation will require not only manpower but also someone who is more senior and experienced, thus a significant operation cost. A casino will have to weaken its RTP/Odds to cover such cost, which in the end hurt users and ruins the business;
2. banned accounts are often abusers, and abusers abuse by looking for the hole in a casino's anti-abuse mechanism. Giving the details to banned accounts will inevitably provide needed insights to abusers, who will then further exploit based on their newly gained knowledge.

We provide T&C clauses triggered because we do care about the player's experiences, even when the player is likely an abuser. But unfortunately this is already the best we can do as a business, unless one day the majority of players start to favor a lower RTP/Odds in exchange for a detailed explanation when being banned (which don't happen for most players), and casino abusers disappear for good from the internet.

We will deeply appreciate your understanding. And TrustDice will remain committed to open and transparent communications on this forum.


Thank you.
TrustDice Team