Sorry to hear your loss. 
Send the support tickets as quickly as possible. If it is their fault, then they have to refund you the stolen coins.
It seems OP already received a reply from btc-e, and the site literally replied "can't refund and return your money". (refer to post #15)
Unfortunately I haven't even got round to sending support tickets. But I heard they're pretty slow and a lot of the time don't even reply. We'll see what happens anyway and I'll keep you guys updated. I'm not entirely sure there's anything I can do other than sending BTC-e messages, but if anyone has any other advice I'm be more than grateful to receive it.
Send the support tickets as quickly as possible. If it is their fault, then they have to refund you the stolen coins.
It seems OP already received a reply from btc-e, and the site literally replied "can't refund and return your money". (refer to post #15)