I e-mailed bitmain today about the shipment and shipping date, wanted to know when they will start shipping for batch 2, but unfortunately I didn't get any answer, still waiting. From tomorrow i am gonna email them a lot, until I get an answer, it is a good reliable company but their communication with customer is horrible and it should be addressed and improved.
Why would you do this? They said Batch 2 will ship on the 10th which means it will ship tomorrow. Batch 1 was to ship on the 1st and it shipped on the 1st and I had it on the 3rd (US)--most on here seemed to get it 2 days later. I can only imagine the number of people emailing them and asking this question, if they answered all of you--they wouldn't have time to get their systems ready.
A lack of constant communication doesn't equate to bad customer service. If they failed to ship on time and failed to respond to actual problems, that would be bad customer service. So far, they are doing neither. Everything I've ordered from Bitmain directly or 112bit has shipped when they said it would (2 days for my S1s and 4/1 for my S2). It's awesome that they sometimes ship early but you can't expect that every time, just appreciate it when they do.
Don't go email crazy--all you will do is prevent them from getting to real issues because they will have to sort through all of yours. If I was in their position and that happened, I would probably block your email temporarily due to spam. You won't get your system any faster, anyway. They haven't just forgotten about you.
