Thank you Pmalek and thank you Saint-loup.
I think the issue here is - as Pmalek suggested - that the support guys know almost nothing about crypto.
I also spoke with support again and they said to me that everyone has a personal address...
I looked at the FAQ but I didn't find anything specific about the addresses.
So, I thought that I could make a video recording myself going through the deposit process to show you that 1. they require a transaction hash (why would they do that if the addresses were only used once?) and more importantly 2. to show you the deposit address that I got so that we could go to etherscan and look at the transaction history of the address.
I did the recording but to arrive at the deposit page I have to show my personal email address, which I don't want.
So, once again, even if I understand it could be faked, I'll post a screenshot.
https://ibb.co/jhBKC4p
as I was saying, you can see that they want the hash.
also, here
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b
you can find the history of the address. it most certainly isn't a unique address used only once.
disclaimer: I'm not very good with crypto-stuff so I could misinterpret something.
I think the issue here is - as Pmalek suggested - that the support guys know almost nothing about crypto.
I also spoke with support again and they said to me that everyone has a personal address...
I looked at the FAQ but I didn't find anything specific about the addresses.
So, I thought that I could make a video recording myself going through the deposit process to show you that 1. they require a transaction hash (why would they do that if the addresses were only used once?) and more importantly 2. to show you the deposit address that I got so that we could go to etherscan and look at the transaction history of the address.
I did the recording but to arrive at the deposit page I have to show my personal email address, which I don't want.
So, once again, even if I understand it could be faked, I'll post a screenshot.
https://ibb.co/jhBKC4p
as I was saying, you can see that they want the hash.
also, here
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b
you can find the history of the address. it most certainly isn't a unique address used only once.
disclaimer: I'm not very good with crypto-stuff so I could misinterpret something.