BC.Game is a scam. Don't bet there, they are dishonest and frauds.
I bet under 15.5 and under 16 asian line shots on target in Brasil - South Korea match and they settled it incorrectly as LOST and REFUND respectively claiming there were 16 shots when ALL sources, even FIFA that they use, clearly state there were 15 shots in total in the match.
They don't reply on live support chat and refuse to resettle the tickets as WON.
CLEAR SCAM, stay away! I am going to post warnings about them in all forums unless they resettle my tickets.
Screenshot of my bets
https://serving.photos.photobox.com/9092787421c23710c98dab654a24a6454b4f79fbcdaa6abbf520da9455c55c17748f55c5.jpgHere's the official FIFA source regarding the match
https://i.ibb.co/hL38TVK/fifa.pngI also had a 'shots on target' bet settled as a Refund. Actually, it was initially settled as a 'Win', but then they took back my money and re-settled it as a loss.
I kind of expected it though, because I noticed their system was lagging behind the TV stream. So I bet on an outcome that was already a winner. Are you sure you didn't do something similar?