@OP suchmoon gave you a perfect explanation and you might consider locking this topic. No other explanation is going to be better and unless everyone ~Jollygood, he will remain on DT. My suggestion to JG would be that sometimes a user deserves to be heard well before 8-12 months, but if you get so many messages regarding a trust issue then you prob start giving the same i'll review it in 8-12 month response to move on.