Re: Stake.com - The Leading Crypto Casino - 🦉 Drake, UFC, Everton Main Partner ⚽ 🥊
I have the same issue, they suspended my account for suspicion on chapter 11 in their terms.
I asked what it was based upon and i got no answer on why my account was suspended.
I was winning some bets and had won maybe 6k $ combined.
This has never happened before, i live and play in Sweden and i bet primarily on world cup and basket/nba/nhl.
And i have used betting sites for 15 years. Usually its a KYC when you want to withdraw or something.
Now my account got blocked and i cant withdraw or even put bets on anything.
I started to do their verification and submitted first
My passport, which was rejected due to "not government issued" - ok i submit my driver license.
That was not enough, i had put do a selfie with the driver license. I did that too.
Next step is proof of residence.
I submitted 3 different bank statements from digital banks and traditional bank (one in sweden)
I submitted a letter from the swedish tax office
i submitted my tenancy agreement
Not approved.
I can just imagine when i get to verification 4, as I am like you also self employed and I dont have a payslip.
But i do have annual reports prepared by accountants, bank statements to show that my money is coming
from well known corporations like toyota. But I have a feeling they wont care.
I have opened bank accounts, done KYC on 50+ sites during the years. I have never experienced a process
where they essentially are treating like a criminal and you get the overall feeling that they want to steal your money.
No matter if that is true or not, im their customer and thats the customer experience so far. Which is odd because
I am platinum 1.. and doesnt it entitle you to some customer service?
Now, i was early in the chat with their customer service asking them to clarify and helping with the verification.
Then they said "you have reached the limit of how many times u get help with verification send us a message
again in 24 hours" - ok so now i login and see they have blocked chat for me. What is this?
Anyway, i dont like to write public posts like this but I want to warn people and I will of course post here again
if it is resolved. But for now I would warn anyone against putting any serious money into stake.
I asked what it was based upon and i got no answer on why my account was suspended.
I was winning some bets and had won maybe 6k $ combined.
This has never happened before, i live and play in Sweden and i bet primarily on world cup and basket/nba/nhl.
And i have used betting sites for 15 years. Usually its a KYC when you want to withdraw or something.
Now my account got blocked and i cant withdraw or even put bets on anything.
I started to do their verification and submitted first
My passport, which was rejected due to "not government issued" - ok i submit my driver license.
That was not enough, i had put do a selfie with the driver license. I did that too.
Next step is proof of residence.
I submitted 3 different bank statements from digital banks and traditional bank (one in sweden)
I submitted a letter from the swedish tax office
i submitted my tenancy agreement
Not approved.
I can just imagine when i get to verification 4, as I am like you also self employed and I dont have a payslip.
But i do have annual reports prepared by accountants, bank statements to show that my money is coming
from well known corporations like toyota. But I have a feeling they wont care.
I have opened bank accounts, done KYC on 50+ sites during the years. I have never experienced a process
where they essentially are treating like a criminal and you get the overall feeling that they want to steal your money.
No matter if that is true or not, im their customer and thats the customer experience so far. Which is odd because
I am platinum 1.. and doesnt it entitle you to some customer service?
Now, i was early in the chat with their customer service asking them to clarify and helping with the verification.
Then they said "you have reached the limit of how many times u get help with verification send us a message
again in 24 hours" - ok so now i login and see they have blocked chat for me. What is this?
Anyway, i dont like to write public posts like this but I want to warn people and I will of course post here again
if it is resolved. But for now I would warn anyone against putting any serious money into stake.
Here are the documents they are asking for:
https://help.stake.com/en/articles/5328395-acceptable-documents-for-source-of-funds
I chose this:
2) Salary ( You will need to send us a recent bank statement indicating receipt of your salary or original of your payslip )
They refused my quarterly turnover statement.
So I sent a bank statement showing the amount received from my sales. So my salary.
They refused it because they say it is the same document sent for proof of address (Level3) with different months.
It's totally ridiculous. You see how they do everything not to unblock my account
Have you tried submitting your Annual Tax Return, Bank Statement, and profit and loss statements? I read from one of the articles online that these 3 Types of documents can be used as proof of income. You can read more here: https://bungalow.com/articles/how-to-show-proof-of-income-when-youre-self-employed
It is really hard to produce proof of income when one is a freelancer or self-employed, you can also inquire if they will accept the following document to prove your source of funds before gathering and preparing those documents.
You can also check this article to have more ideas: https://lili.co/blog/proof-of-income-self-employed
Always inquire first before doing anything so that you won't waste any effort while preparing these documents.
https://help.stake.com/en/articles/5328395-acceptable-documents-for-source-of-funds
I chose this:
2) Salary ( You will need to send us a recent bank statement indicating receipt of your salary or original of your payslip )
They refused my quarterly turnover statement.
So I sent a bank statement showing the amount received from my sales. So my salary.
They refused it because they say it is the same document sent for proof of address (Level3) with different months.
It's totally ridiculous. You see how they do everything not to unblock my account
Have you tried submitting your Annual Tax Return, Bank Statement, and profit and loss statements? I read from one of the articles online that these 3 Types of documents can be used as proof of income. You can read more here: https://bungalow.com/articles/how-to-show-proof-of-income-when-youre-self-employed
It is really hard to produce proof of income when one is a freelancer or self-employed, you can also inquire if they will accept the following document to prove your source of funds before gathering and preparing those documents.
You can also check this article to have more ideas: https://lili.co/blog/proof-of-income-self-employed
Always inquire first before doing anything so that you won't waste any effort while preparing these documents.