He doesn't have any screenshots because what he's saying is untrue.

There is no locked balance in his account, and his withdrawals are unlocked. However, we terminated his account because of threats and bad behavior. I did give him the benefit of the doubt and warned him a couple of times to stop, yet he didn't.

Just a small part of the conversation. He's a problematic user that honestly should stay away from gambling.

PS: Yes, he did manage to "reserve" the monthly bonus, but he can't claim it because he's banned and well, rewards are for accounts in good standing.