I went to put my money in the hands of these guys in 2017 or 2018 and I left it there. At the time there were no complaints and it was one of the only bags that accepted nano, today I see that they are a disgrace..
I read through some posts on Reddit and apparently this problem has been dragging on for long, Probably started somewhere in 2018-2019. They keep promising people that they will work on the technical issue, but it's shocking that to this date, they have never done anything or even shown any progress.
If an exchange can have a technical issue dragging on for 4 years, and it's involving people's money, then maybe they shouldn't be in business
How long have you had this problem? Already solved? I don't know about you, but after all this is over or the 1st day arrives, I'm going to file a lawsuit with google asking for the withdrawal of these sites from their searches, as it is unacceptable that you can put money in and not withdraw it. Clearly they set these traps to deceive people.
Sorry to give you the bad news, Google is pretty messed up. I remember I have ever reported real scam sites and nothing was ever done.