Don't expect to get something better from mercatox. They have got a shit reputation. Check their bitcointalk trust here- https://bitcointalk.org/index.php?action=trust;u=912990
Can also have a read to this- Crex24.com = 1xBet = 1xBit. Owners of fraudful exchange have been de-anonimyzed
They are a serial scammer and I read somewhere that mercatox has a connection with Crex24, I can't remember where I read it.
Anyway, ever since DOGE has a surge, many exchanges had committed fraud including the top exchanges. I don't think you will get anything anytime soon.