Closing a customer's account for this reason I think it is a very exaggerated step that even makes people afraid to create an account in your casino because if a person is going to complain about something about your casino in that forum then that person will already be in the sights of seeing the his account being closed in your casino, I think this is something very dangerous

I don't know the whole story though, but I think 500 Casino team should have kept his account active for playing with deposits and bonuses. The user said that he has wagered more than $1.8 million at 500 Casino. This is a good wagered amount if the user is an average gambler. Maybe there are more casinos with similar terms, but I haven't seen this type of complaints before.