We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.
again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.
I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.
I would also like to highlight that if you lose credentials/ability to sign in that is not the casino's fault and nor is it the responsibility for us to return accounts that as OP says have no actual funds connected to the account except what he believes might be available in bonuses which after a month, is actually unlikely except the faucet of which he might still have level.
I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee
)
Bobstone,
DuckDice Live Support
i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.
I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.
I would also like to highlight that if you lose credentials/ability to sign in that is not the casino's fault and nor is it the responsibility for us to return accounts that as OP says have no actual funds connected to the account except what he believes might be available in bonuses which after a month, is actually unlikely except the faucet of which he might still have level.
I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee
)Bobstone,
DuckDice Live Support